tag:blogger.com,1999:blog-2405633513402883204.post5153484016176651111..comments2024-03-21T11:05:48.522-04:00Comments on The Passionate Foodie: Rant: Tapeo, A Social Media FailureRichard Auffreyhttp://www.blogger.com/profile/03948647697847819742noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-2405633513402883204.post-17113536454047002002011-06-27T13:06:50.223-04:002011-06-27T13:06:50.223-04:00Richard-- that is an interesting response from Tap...Richard-- that is an interesting response from Tapeo. It is sad that businesses believe that social media is another form of blasting information with no expectation for any response or conversation. <br /><br />A reminder to businesses--you may hate negative comments but would you rather know it and respond, or have a unsatisfied customer having nothing resolved and saying negative things behind your back. It is just good business sense people!Kristin Bragahttp://www.thereservebin.comnoreply@blogger.comtag:blogger.com,1999:blog-2405633513402883204.post-50951221754148467752011-06-27T12:17:32.780-04:002011-06-27T12:17:32.780-04:00I really tend to avoid using cutesy internet slang...I really tend to avoid using cutesy internet slang to comment, but wow if this doesn't meet definition of FAIL on Taleo's part, I don't know what does.David Dadekianhttp://www.eatdrinkri.com/noreply@blogger.comtag:blogger.com,1999:blog-2405633513402883204.post-41899028833720219332011-06-27T10:20:21.649-04:002011-06-27T10:20:21.649-04:00Hi Nicole,
Yes, there are a number of companies...Hi Nicole,<br /> Yes, there are a number of companies that really understand social media, and use if effectively. Those are the companies best poised to thrive in the future. <br /><br />Hi Jane,<br /> Restaurants using SM to complain about customers is an intriguing topic for maybe a future rant. If you have any specifics, please email it to me. Thanks.Richard Auffreyhttps://www.blogger.com/profile/03948647697847819742noreply@blogger.comtag:blogger.com,1999:blog-2405633513402883204.post-49679969287902052152011-06-27T10:18:48.771-04:002011-06-27T10:18:48.771-04:00All Anthony said was that the menu was a photograp...All Anthony said was that the menu was a photograph, so to change the wine headings would require creating an entire new menu. They may do so sometime in the future, but for now the menu remains as is. <br /><br />No explanation was provided of why they only carry non-sherries though, except he mentioned they may add an actual sherry sometime in the future.Richard Auffreyhttps://www.blogger.com/profile/03948647697847819742noreply@blogger.comtag:blogger.com,1999:blog-2405633513402883204.post-64183680222907272892011-06-27T10:12:32.270-04:002011-06-27T10:12:32.270-04:00I was going to ask the same question: did you hear...I was going to ask the same question: did you hear any explanation of the sherry?<br /><br />I'm in 100% agreement with your view on the use of social media as connection and not merely promotion. I wonder about another aspect of this engagement, too, and that is, what do you think about restaurants who use these tools to complain about customers? Maybe subject for another time...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2405633513402883204.post-62581580586224829962011-06-27T09:53:19.334-04:002011-06-27T09:53:19.334-04:00I have been following your tweets about this and I...I have been following your tweets about this and I find the whole thing so interesting. <br /><br />I think that Boloco has one of the best social media approaches in Boston. They RT posts, positive and negative, the reply to tweets, they fix mistakes, etc. <br /><br />I love to see companies active like that.<br /><br />Did Anthony ever address your first question about their wine list?nicolehttp://iamahoneybee.comnoreply@blogger.com